daveschappell is not currently reading any books.
I’m 41 years old, male, from the United States. I’ve been a DailyLit member since February 01, 2009. My reading interests include literature, nonfiction, fiction, and business.
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Good Experience Columns - Putting Customer Experience First
With any business, but especially with those online, it's easy to forget that the customer experience is ultimately what will make or break your success -- Mark Hurst does a great job of bringing real-life examples to remind you about how important it is to keep open-ended customer interactions at the forefront of your product planning process.